This is a pretty common question. We actually have another blog post that at least in part addresses this question but in case you missed it, here is the answer. We preloaded around 15,000 car dealerships into ServiceBeacon but that means we still missed quite a few of them. If you cant find your dealer, it is not a problem. You’ll notice that at the bottom of the car dealership selection form there is a checkbox titled “I can’t find my dealer”. Check that box and you will get a blank form. Enter you dealer’s information and you are all set. Note that the same feature exists if you ever need to change your dealer — you will find a button called “Change Dealer” at the bottom of “Manage my Cars” where you can change your dealership which includes changing it to a dealership we may not yet have in the system.

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This is probably the number one question we’ve gotten so far. Our plan is to add an extra feature so that if your car isn’t new (and most aren’t), you can take all your existing service invoices out of your glove compartment and enter them into ServiceBeacon. For now, if you want to enter all your service history items, the easiest way to do it is to setup your car with something like 100 miles/km and then start entering your old service as orders one at a time and immediately closing out each order before moving on to the next.

So as an example, if your car has 50,000 miles on it and you have taken your car in for service 10 times, set up your car with 100 miles. Then go to “Create Service Order” which can be found as an option under “My Service”. Update your mileage to the mileage of the first appointment you want to enter. Select the service items that were performed during your first appointment. In step 2, enter the information for the service provider who performed the service along with the date the service was performed. Add any extra non-maintenance items that were performed. Create the order. Once you create the order you’ll be taken to an order management screen where you can immediately close out the order. Close it out. Now start over with the second service appointment details. Rinse and repeat until you have completely caught up.

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We’ve had a lot of good questions from users over the last little while and we thought it would be useful to other users if we post them for everyone.  We are going to break them up into separate posts just to keep them all separate. If you have any questions about any of the posts feel free to submit a comment.

SB

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