Happy New Year!

Over the last few weeks we introduced a new help system for ServiceBeacon and implemented another two dozen or so fixes and minor enhancements to make things run a little more smoothly. A lot of the fixes were reported by users — we really appreciate it as reporting them not only helps the user who reported the issue but it helps anyone else who otherwise would have encountered it later.

A few words about the help system: When we first launched ServiceBeacon, we had a very static help system at the top of each page. It served its purpose but it was not exactly cutting edge and based on the questions we would get, probably generally ignored. The new help system is hopefully a little more inviting and user friendly and will really help users get a good handle on how to best use ServiceBeacon. If you have not yet tried it out, give it a go by clicking on the “Help” link at the top of any page within the application. Let us know what you think and how we can improve it!

Some other fixes are a little more subtle. Here are some of them:

1. We changed the login link to an image in the main navigation. A few people reported that the old text link version really was hard to find. Hopefully the new one is a little harder to miss.
2. We changed the way the server messages appear. An example of a server message is “Invalid login information” on the login page. The old version of the server messages looked too much like regular text and too easily missed. The new look is, we hope, going to grab a user’s attention and get the point across a lot better.
3. Some really small stuff got fixed like some font issues, a page caching issue, etc… In and of themselves nothing huge but the cumulative effect made for some frustrations.

That’s it for now. We are very close to launching the history system for users who want to enter service they did prior to sign up. Look for that to come in the next week or two.

Thanks and if you have any feedback or other suggestions, please send them in!

SB

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