Thanks again to all the users who have contacted us with requests for enhancements and new ideas, as well as letting us know if something isn’t working quite right. One thing is for sure is we have some amazingly smart and creative users!!

We thought at this point it would be a good idea to let everyone know what is happening with fixes and what is coming with enhancements
First some fixes:

• Some users have reported some issues where they made a change or did something like create a service order and then they wouldnt see it anywhere. For example, they would create an order and then they would not see it on the open orders page. We think it is a caching issue some browsers are having and we believe we have resolved that issue now. If you experience any similar issue, please let us know!
• Some users have reported not getting the email to confirm their registration. We believe that there are two reasons for this:
1. The email does not show up as quickly as they expect they think something is wrong. For most people the email should in fact arrive pretty much right away. For others though it may take a little while - maybe as long as ten or fifteen minutes. That’s just the way the Internet works sometimes, not much we can do about it unfortunately.
2. The other issue is that some spam filters are taking the registration email and then people end up not seeing it at all. This is something we are going to try and fix and we are already taking steps to help the matter. That said, there are some super aggressive spam filtering systems and we wont be able to help all our outbound emails from going to your inbox instead of your spam folder. So it you were expecting an email and it doesnt arrive, check there.
• We have had a few users who are trying to register email to say the system is telling them their email is already on file even though they have never registered before. We are going to change some stuff on the signup page to make sure users know they registered and to check the email, including their spam folder. We think there are two possible explanations for the issue occuring:
1. Users get trigger happy and hit the signup button twice. The first time sends the registration and then they push it again and get the warning.
2. A similar possible reason is the user signs up, doesn’t get the registration confirmation email as expected (as quickly as they thought or it goes to spam) so they think their registration failed and then they try and register again and get the warning.
• We had a user report an issue where they selected items from step 3 of add a car — the missed service items step for used cars. He created an order with just items from that step and it did not update his service schedule. That is now fixed so if anyone experiences a similar issue, please let us know.

Now some of the stuff that is coming (and approximately when):

• Some users said they would like us to better identify the login link.
1. We have some designs created for that and should have a new graphical version done and on the site by next week.
• We have had a number of requests for more info related to the recalls we show so they can talk to their dealer about them in detail.
1. Based on the feedback we got we are going to be changing a number of things related to the recalls section. Among the changes, we are going to start showing the National Highway Traffic Safety Administration (NHTSA) number and the issue date of the recall. This change should go online tonight.
2. In addition, we are also going to see if we can figure out how to link to that particular recall on the NHTSA site itself. This may or may not be feasible but we plan to try.
• The ability to enter previously performed service.
1. Once we get past some of the critical issues, this is going to be a super high priority. It’s not a hard one to do so hopefully we get it online in the next week or two.
2. In addition, this is going to help a secondary issue which is have the system setup based on what was done when the car was last serviced. For example, if you tell the system your car has 54,000 miles, the schedule will setup based on that mileage. If the next service interval is at 55,000 miles, the system will show you are due for service in 1000 miles (55,000 miles less your current 54,000 miles). That is fine unless you just serviced your car and are not due until 58,000 miles. So to get the system to say you arent due until 58,000 miles the way to do it is to enter the last service that was performed.
1. There is a way to resolve this today but it just isnt as obvious as it should be: Just create an order with what was done and save it with the mileage it was performed at and the schedule will adjust itself.
• A time based option for service.
1. We have had this request and it makes good sense. Right now the system tracks when service should be done based on mileage. We are going to add a time based system so that the system says, for example, you should do your oil within 5,000 miles or 6 months, whichever comes first. We have to figure out how long this will take us to write and test but hopefully it is pretty quick.
• Ask users up front how many miles/km they expect to drive the car per year.
1. Pretty basic request and something we should be able to add pretty quickly.
• Have a better help system.
1. We have a help system now but the new one is going to be far superior. We are working on it now and it is on its way.

There are some other things on the list but these seem to be the most pressing ones. If you submitted an idea and don’t see it listed here, dont worry, we kept track of all of them and I dont believe we excluded a single idea from our to do list.

Thanks,

SB

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